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Never do anything on an uncaffeinated stomach
Well, that's 75 minutes of my life I'll never get back. Got a 'purchase without credit card' notification this morning: someone buying $25 of something at Loblaws up the street where I haven't been since last week. So of course I call the phone number they gave me to dispute a charge and wait while the automated voice tells me my balance and my credit limit and my last payment and finally gives me a bunch of options, none of which is 'to dispute a charge press' but finally gets to 'to speak with a representative stay on the line.'
And I sit on hold, and sit on hold, and sit on hold, and Wait times are in excess of 20 minutes, and sit on hold and google the number for 'report lost or stolen credit card', hang up and call that, and wait times are still in excess of 20 minutes and surely it didn't take this long the last time I reported a card, two years ago, and this is no way to handle an emergency. But finally a Spanish accented voice comes on, verifies a whole bunch of things, while I apologetically say I'm deaf (which may be true) please speak louder (not needed) and slower (needed), verifies that the charge indeed comes from today, says he'll connect me to the fraud department, and wait to see I get connected. After five minutes says he'll put me in the queue, and I sit on hold and sit on hold etc etc until an Indian accented voice comes on and asks for various things including my social insurance number (wut??)* and I do my deaf old lady act and he slows down enough to ask me what I should have asked myself, who has my credit card information at Loblaws to bill me without a card? The pharmacy. He checks my last 4/5 billings from the pharmacy which are all kosher. Suggests that pharmacy may mistakenly have billed the wrong card. 'It happens. Check with them.' Gives me his direct line so I don't have to wait another hour if.
By this time the light belatedly begins to dawn. Pharmacy confirms that they indeed charged my card for my latest prescription, the one I was going to pick up today, which is not covered by the seniors' drug plan, and charged me because they sent it out for delivery. Must tell them that now the snow has melted they can cancel the automatic home delivery which I hadn't realized was noted on my account. Useful in the winter, a pain the rest of the time since it requires being at home all afternoon.
But anyway, settled.
* When the gov't started the SIN program back in the 70s they calmed the privacy critics by assuring them that it would never be used for anything but government purposes. Which is ha ha ho ho teehee laugh like a drain.
And I sit on hold, and sit on hold, and sit on hold, and Wait times are in excess of 20 minutes, and sit on hold and google the number for 'report lost or stolen credit card', hang up and call that, and wait times are still in excess of 20 minutes and surely it didn't take this long the last time I reported a card, two years ago, and this is no way to handle an emergency. But finally a Spanish accented voice comes on, verifies a whole bunch of things, while I apologetically say I'm deaf (which may be true) please speak louder (not needed) and slower (needed), verifies that the charge indeed comes from today, says he'll connect me to the fraud department, and wait to see I get connected. After five minutes says he'll put me in the queue, and I sit on hold and sit on hold etc etc until an Indian accented voice comes on and asks for various things including my social insurance number (wut??)* and I do my deaf old lady act and he slows down enough to ask me what I should have asked myself, who has my credit card information at Loblaws to bill me without a card? The pharmacy. He checks my last 4/5 billings from the pharmacy which are all kosher. Suggests that pharmacy may mistakenly have billed the wrong card. 'It happens. Check with them.' Gives me his direct line so I don't have to wait another hour if.
By this time the light belatedly begins to dawn. Pharmacy confirms that they indeed charged my card for my latest prescription, the one I was going to pick up today, which is not covered by the seniors' drug plan, and charged me because they sent it out for delivery. Must tell them that now the snow has melted they can cancel the automatic home delivery which I hadn't realized was noted on my account. Useful in the winter, a pain the rest of the time since it requires being at home all afternoon.
But anyway, settled.
* When the gov't started the SIN program back in the 70s they calmed the privacy critics by assuring them that it would never be used for anything but government purposes. Which is ha ha ho ho teehee laugh like a drain.